For screen reader problems with this website, please call814-868-71258 1 4 8 6 8 7 1 2 5Standard carrier rates apply to texts.

no money down* 60 months Special financing | Going on now
ERIE'S #1 FURNITURE STORE Chat Hours | Shop the Outlet | TRACK YOUR DELIVERY

FAQs

Can I Pick-Up my order? Free Customer Pick-up

You may pick up your purchased item(s) at our Distribution Center. Items will remain in the factory packaging and may require assembly. We will help load the items to your vehicle, but we are not responsible for any damage to your vehicle or to the item(s) transported. Please bring appropriate material to secure your items.

John V. Schultz Pick Up Center | 7251 Klier Drive, Fairview, PA 16415 | Pick-up Hours: Monday – Saturday 10:00 AM - 4:00 PM, Sunday CLOSED

Premium White Glove Delivery

Our Premium White Glove Delivery option provides you the best delivery experience, ensuring your furniture is setup in your room of choice, fully assembled, all trash removed and is hassle free. Delivery fees and schedules vary by location and merchandise amount. Please check your shopping cart for exact delivery rate to your home.

Why get the Premium White Glove Delivery? Premium White Glove Delivery

Our Premium White Glove Delivery option provides you the best delivery experience. Our experienced delivery teams do all the heavy lifting, put together and place the item(s), and remove all the packing materials. They will help to take care of any issues that may arise during the delivery process. Scheduling is available Tuesday thru Saturday.

Where do you deliver?

To our customers living within 60 miles of our current markets. We currently serve the Erie Pennsylvania, Pittsburgh Pennsylvania, and Youngstown Ohio markets. See store for pricing and availability.

What day and times are deliveries made?

Store to Door Orders are available Tuesday thru Friday. Premium White Glove Delivery is available Tuesday thru Saturday. With several deliveries scheduled a day in multiple towns, our delivery trucks are routed to ensure maximum efficiency, therefore specific delivery time requests cannot be accepted. However, we do provide a 3-hour delivery window the day before your scheduled date. In addition, you may track your delivery by clicking the "track my delivery" icon located on our homepage to receive live updated ETA and follow your delivery trucks progress.

How do I reschedule an order?

Please provide 48-hour notice if you need to reschedule a delivery. Notification after 48-hours will result in a $49.99 rescheduling fee. Please call 814-868-7140 to reschedule.

What if I cannot be home for the delivery due to vacation/sudden emergency?

Many of our customers will make arrangements for an alternate person to be available to accept delivery if they are not able to be there personally. Someone 18 years or older must be available to accept delivery. Once you confirm that you will be available during the scheduled time frame, your order is loaded in sequence with the other deliveries. If your order has not been loaded, we can remove it from our delivery manifest due to an emergency. Once the order has been loaded and the delivery team is in-route to you, we will not be able to postpone the delivery. Please note, there will be a re-delivery fee if the delivery cannot be completed once it is route to you. If unforeseen circumstances occur, please call us at 814-868-7140 as soon as possible.

What if the items doesn't fit?

It is your responsibility to ensure your purchased item(s) fit into your home. If your items do not fit, you will receive store credit minus the original delivery fee. It may be the customer's responsibility to return the times. See Store to Door and White Glove Delivery information for more details.

Does the delivery of my furniture include setup or assembly?

By choosing Premium White Glove Delivery, we will place your furniture or mattress in the room of your choice and assemble any furniture at this time if needed. Most furniture does require some form of assembly. Please have pathways clear for our delivery team and ensure that the room is ready for the placement of your new furniture. We are not able to remove old furniture from your home or place it in a different room.

If some of the items are not in stock yet, can I receive my furniture in multiple deliveries?

You may have your order delivered in multiple deliveries, but each visit by our delivery teams will incur a separate delivery charge. It is much more cost-effective to have your delivery made all at once rather than have multiple deliveries.

What if an item(s) arrives damaged to my home?

We strive for perfect delivery each and every time. Unfortunately, when handling large and/or bulky item(s) mistakes can occur. We have the following options to quickly resolve your issue.

  • We find the best solution is to have our Factory Trained Service Technician to come to your home and resolve any issues, often restoring it to better than the factory standards. You can text or call 814-868-7140 with your invoice number and pictures of your damaged item(s) to expedite your service.

  • Premium White Glove Delivery orders can refuse the damaged item and return it on the delivery truck. We are not able to leave the damaged item(s). Please have the delivery team contact us to process your return and setup delivery of the replacement item. Unlike online furniture retailers, we do not charge you return transportation charges or additional fees.

Will you remove my old furniture?

With Mattress purchases we offer a Free Curb Side Removal or a $20 Recycling Service. All other furniture must be removed prior to delivery. We are only insured to move the items that we are delivering.

How do I prepare my home for delivery?

Congratulations on your new furniture purchase! In order for us to provide a great delivery experience, please prepare your home prior to the delivery of your new furniture. Remove existing furniture to make room for your new furniture. Remove breakable items form the delivery pathway.

Do you offer price adjustments?

90 Day Price Guarantee - We want you to buy with confidence. There is no more waiting around and hoping for a better sale. We guarantee that you will get the best price TODAY or your purchase is free. Present an offer made to the general public from an authorized* retailer under the same terms and conditions (all applicable fees), and we will refund you the difference. Plus, if we put a product on sale within 90 days of your purchase, we will gladly give you a credit for the difference. *See a Sales Associate for a list of authorized retailers, exclusions and other details.

Do you offer financing options?

Yes, we have several financing options available online and in our retail showroom. We also have a no credit check option. See stores for details.

Where do I make payments if I financed my order?

All financing orders are paid to the individual financing companies themselves. After you receive your order, you will receive the payment information from the financial provider.

Do you offer an extended warranty?

If you have elected to purchase our Platinum Protection Plan, please review the Platinum Protection pamphlet or view on our website to fully understand the limitations and exclusions. Only instances specifically listed as covered are subject to coverage. It is the customer's responsibility to provide proper care and cleaning. The Platinum Protection Plan is not a general cleaning or maintenance agreement.

How do I contact Customer Service?

Our Customer Service Department is available Monday thru Saturday 10am to 4pm. Please contact 814-868-7140 or email customerservice@johnv.com